Student Relations and Systems Executive

Full Time Permanent Position

Based in Chartered Accountants Ireland, Dublin

About Chartered Accountants Ireland 

Chartered Accountants Ireland is Ireland’s leading professional accountancy body, representing over 39,000 members in over 100 countries and educating 6,600 students. Its members provide leadership across both the public and private sector, bringing experience, trusted expertise, and strict standards to all aspects of their work. As the largest professional body on the island of Ireland, Chartered Accountants Ireland engages with several stakeholders including governments, policy makers, regulators, and business groups on key issues affecting the profession and the wider economy. Chartered Accountants Ireland supports members at every stage of their career from education to qualification to continuing professional development.  

Institute Values 

The Institute seeks to ensure an environment based on our new values of Excellence, Forward-Looking, Openness and Accountability. Candidates should be able to demonstrate how these may apply to them in the role for which they are applying and how their previous experience is relevant to them.

Summary of Role  

The Education & Training Department of Chartered Accountants Ireland is responsible for the education, training, and assessment of approx. over 6,500 students. The Admissions team is responsible for all student application processes including exemption, enrolment, and all aspects of formal registration.

The Student Relations & Systems Executive role will provide comprehensive support in enhancing the systems for student enquiry handling, application processing, organisation and presentation of online content, and engaging students through social media and other web-based platforms. This role will also be responsible for the oversight and timely processing of all student applications.  

Reporting to: Manager, Student Services

Key Responsibilities  

The role of Student Relations & Systems Executive overall responsibilities may vary from time to time, but the main areas of responsibility are as follows:

• Review of current operating systems to ensure that processes are simplified and streamlined as much as possible.

•  Investigate, develop, and utilise existing and new IT systems as we move to a more digital environment.

• Support and partake in change implementation processes/initiatives on an ongoing basis.

• Collaboration with other departments to develop synergies in our operations.

• Compilation of annual statistical returns for both regulatory and business requirements.

• Supporting the Admissions team during eligibility and enrolment application periods.

• Management and oversight of all applications from students who are availing of our Flexible Route.

• Management and oversight of all application processes for our large customers.

• Ensuring all GDPR requirements are met.

• Other duties as assigned by manager.

• Previous experience working in the Education sector is preferable.

• Strong customer service experience. 

• Excellent IT skills that can inform the development of administrative planning and implementation.

• Excellent reporting, analytical and problem-solving skills.

• Have strong decision-making skills.

• The ability to exercise, and recognise the need for, discretion and confidentiality with information and documentation.

• Familiar with GDPR requirements.

• Be personally effective, managing priorities and deadlines.

• An adaptable and flexible approach to adjusting priorities in a constantly changing environment

• Be able to multi-task efficiently

• Be a strong communicator and have the ability to calmly diffuse challenging situations.

• Have excellent organizational skills with proven ability 

The Candidate:

The Student Relations & Systems Executive should have demonstrated experience in a systems administration role and provide best in class customer centric engagement. Experience in the education or professional services sector is preferable.

Accordingly, the following attributes will be fundamental:

Flexible work arrangements 

The Institute is seeking and encourages applications from experienced candidates who may be looking for flexible work arrangements. If such arrangements are being sought, please bring these to the attention of your interviewer.  

The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement,which explains your rights in relation to your personal data.  By submitting this application acknowledge you have read our privacy statement. 

Chartered Accountants Ireland is an equal opportunities employer.